🔐 Privacy Last Updated: January 2026

DuelCasino Privacy Policy — How Your Information Is Kept Safe

Your privacy at DuelCasino is our top priority. On this page, we're being fully transparent about what data we collect, why we collect it, where it's stored, and what rights you have.

256-bit SSL Encryption

Every connection and data transfer on DuelCasino is protected by bank-grade SSL encryption. Your information cannot be intercepted in transit.

Sale of Data Prohibited

Your personal information is never sold or rented to third parties. DuelCasino maintains a strict zero-compromise policy on this.

Minimal data collection

Only the data required to provide our services is collected. Nothing more is ever requested.

Stored on secure servers

All data is stored in internationally certified, secure data centers. Regular security audits are conducted.

Full Control in Your Hands

To view, correct, or delete your data, simply contact our support team at any time.

Cookie Transparency

DuelCasino clearly discloses every cookie it uses and why. You have the option to disable non-essential cookies.

🔄 Your Data Journey

How your data is used

You
Information you provide during registration or login
Encryption
Data is secured with SSL encryption
Storage
Stored on secure servers
Usage
For service use only
Security
Never shared with third parties
At a Glance: DuelCasino collects your personal information solely to provide our services, ensure security, and meet legal obligations. We never sell or misuse your data.

01Introduction

DuelCasino (referred to herein as "we" or "the Platform") operates an online gaming service for users in Bangladesh and other countries. When you use our website or app, certain information is naturally generated and collected in the process.

This Privacy Policy explains what information DuelCasino collects, why it is collected, how it is protected, and how you can stay in control of your own data. Our core commitment is transparency — we do not hide anything in the fine print.

By creating or using an account on DuelCasino, you are considered to have read and accepted this Privacy Policy.

02What Information Is Collected

Directly Provided Information

Information you voluntarily provide is collected:

  • Full name, date of birth & nationality
  • Email address & mobile number
  • Residential address
  • Copy of ID for KYC verification (NID / Passport)
  • Payment details (Mobile Pay/Nagad number; partial card number if a card is used)

Automatically Collected Information

Information collected automatically when you use DuelCasino:

Data Type What Is Collected Purpose
Device Information Device model, OS, browser version To ensure a personalized experience
IP address Approximate location Geo-Restrictions & Security
Session logs Login timestamps, game history Security & Dispute Resolution
Cookies Preferences, session tokens A seamless login experience

03Why This Information Is Collected

DuelCasino collects data only for specific, legitimate purposes. These include:

  • Account Management: For registration, verification, login, and account security
  • Payment Processing: To process deposits and withdrawals safely
  • KYC & AML: To comply with international anti-money laundering regulations
  • Customer Support: To resolve your issues quickly
  • Responsible Gaming: To monitor gaming patterns and offer assistance when needed
  • Security: To prevent fraud and unauthorized access
  • Service Improvement: Analytics to improve your experience

Your data is never used for any other purpose. Marketing emails are only sent with your separate consent, which you may withdraw at any time.

04Who Your Information Is Shared With

DuelCasino never sells your data. It may be shared with specific third parties only in the following limited circumstances:

  • Payment providers: Mobile Pay, Nagad, Rocket — limited data shared solely to process transactions
  • Identity verification services: Third-party verification platforms for KYC completion
  • Legal authorities: To comply with lawful orders from courts or regulatory authorities
  • Game Providers: For technical services — only the data that's necessary
Our commitment

All third-party providers are bound by strict confidentiality agreements with DuelCasino. Under no circumstances may they share your information with any fourth party.

05Cookie Policy

DuelCasino uses cookies to make your experience smoother and more personalized. Cookie types:

Essential cookies

Required to keep the site running and your session active. Disabling these cookies will prevent DuelCasino from functioning correctly.

Functional Cookies

Remembers your preferences (language, dark mode, session settings) so you don't have to reconfigure them every time you log in.

Analytics Cookies

To understand which parts of the site are used most. This data does not identify you personally in any way — it is purely statistical.

You can manage cookies through your browser settings. However, disabling essential cookies may cause parts of the site to stop functioning properly.

06How long your data is retained

DuelCasino does not retain data beyond what is necessary. Retention periods vary by data type:

  • Account information: For the duration your account is active, and for 5 years after closure (as required by law)
  • Transaction records: A minimum of 5 years as required by financial regulations
  • KYC documents: 5 years after verification, or as required by law
  • Game logs: Up to 1 year for dispute resolution
  • Session & Cookie Data: At end of session or within 30 days
If you request account deletion, all data beyond legal retention requirements will be securely destroyed.

07Your Rights

As a DuelCasino user, you have the following rights over your personal data:

Right to Access

You can request a copy of all the data DuelCasino holds about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to erasure

You may request deletion of your data beyond what is legally required to be retained.

Right to Object

You may opt out of your information being used for marketing or analytics purposes.

Right to Portability

You can request your data in a downloadable format.

Right to Restrict Processing

You may request that we restrict the use of your data for specific purposes.

To exercise any of your rights support@duelcasino.wsEmail us at. We typically respond within 30 days.

08Security Measures

DuelCasino uses industry-standard technologies and practices to protect your data:

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted
  • At-Rest Encryption: Data stored on our servers is also encrypted
  • Two-Factor Authentication: An added layer of security for your account
  • Regular Penetration Testing: Third-party security audits
  • Access control: Only authorized personnel can access specific data
  • Incident Response Plan: A protocol for rapid response to any security incidents

Please note — no one can guarantee 100% security on the internet. On your end, use a strong password and enable 2FA.

09Child Protection

DuelCasino is strictly for users aged 18 and above. We do not knowingly collect information from minors. If a minor is found to have registered on DuelCasino, the account will be immediately closed and any collected data will be securely deleted.

If you become aware of any minor holding an account, please notify us immediately.

10Privacy Policy Updates

DuelCasino may update this Privacy Policy when necessary. If significant changes are made:

  • Advance notice will be sent to your registered email
  • A banner notification will be displayed on the platform
  • The "Last Updated" date at the top of this page will be revised

Continued use of DuelCasino after a new policy takes effect will be considered your acceptance of the updated terms.

11Contact Us

For any privacy-related questions, complaints, or to exercise your rights:

Privacy section

Email: privacy@duelcasino.ws
General Support: support@duelcasino.ws
Response time: typically within 7–30 business days.

You can also reach out to our live chat support for initial privacy-related inquiries.

❓ Frequently Asked Questions

Have Questions About Privacy?

Wagering (or Playthrough) refers to how many times you must bet the bonus amount before you can withdraw it. For example — if you deposit BDT 1,000 and DuelCasino matches it with a BDT 1,000 bonus, and the wagering requirement is 20x, you would need to place BDT 1,000 × 20 = BDT 20,000 in bets before withdrawing the bonus. Slots generally contribute 100%, Live Casino contributes 20–50%, and Sports Betting applies at a different rate. Your current wagering progress is always visible under the "Bonus" section of your account. If the wagering requirement is not met within the specified time, the bonus will expire.

The DuelCasino VIP program typically features 4–5 tiers — Silver, Gold, Platinum, Diamond, and Elite. You can move up the tiers by earning points through regular play. VIP benefits include: higher withdrawal limits (up to BDT 300,000 per day at Diamond tier), exclusive bonuses with lower wagering requirements, a dedicated account manager who speaks Bengali, faster withdrawal processing, special birthday gifts, and access to exclusive tournaments. For full details on VIP tiers, visit the promotions page or contact support.
🔐 Trust Us

Your data is safe — play with complete peace of mind

Your privacy and security at DuelCasino are our highest priority. Register now and join Bangladesh's most trusted gaming platform.

256-bit SSL Your data is never sold Licensed
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